1. Cooperation that customer should offer
The condition of site should be in compliance with Foundation Placement Drawing that is furnished by seller.
1) The customer should supply no less than 20pcs samples for each kind of cap and bottle after sign the contract, and supply no less than 500pcs for each kind of bottle and no less than 200pcs of each kind of cap for machine adjustment.
2) The customer should confirm the placement drawing and other material with signature after signing the contract.
3) The customer should supply the condition of installation site and commission:
※ Require a number of technical workers to participate in the process of installation and commission.
※ Supply the energy and material that needed in installation and adjustment (for example: water, electricity, compressed air, steam, argon, oxygen, acetylene etc.) for free.
※ Supply part of multipurpose instruments and inspection instrument that are necessity in the process of installation, adjustment and commission for free.
※ Supply enough packing material and filling product for free during the period of adjustment and commission.
※ According to requirement of water (include tap water, Mineral Water, cooling water, frozen water, etc., similarly hereinafter), electricity, air and steam consumption and the demands of quality level and pipeline to supply water, electricity, air and steam to the special position ordered in the installation area of production line. We’re responsible for the connection of each special position with the relevant electrical control cabinet of the equipment and pipe.
4) The customer is responsible for cost of the technicians who go abroad for commissioning; include the food, accommodation, return tickets, travel cost in foreign country and 40USD per day per person as allowance.
5) The others requirement will be approved further after signing the contract.
6) The customer is responsible for dispatching their excellent technician to accept training in our factory and in the installation site.
2. Technical service
a) Installation and adjustment
※After the equipments are arrived at the customer’s site, the customers is responsible for unpacking and arranging the equipment according to the placement drawing; and do under our install-adjust technicians’ guidance.
※ According to requirement of water, electricity, air and steam consumption and the demands of quality level and pipeline, the User should connect the wire, cable and pipe of water, air and steam to the special position ordered in the installation area of production line ahead of time. Other relevant matching equipment and project should be finished before we adjust our equipment.
※ We’ll bring a suit of portable installation and adjustment tools ourselves during the period of installing and adjusting, the other instruments we need should be furnished by the customer for free including oxygen, acetylene angry, argon, etc. needed in the installation and adjustment site.
※ The customer should dispatch the capable person to accept training in the installing site.
b) Training
We are responsible for offering the technical training to user. The training content includes the structure and maintenance of the equipments, control and operation of the equipments. The training lessons are finished in the process of installation and adjustment. Through training, users' technical staff can grasp and the skill of operation and maintenance proficiently, and deal with the general troubles in time.
c) Quality assurance
We guarantee the goods offered are brand-new, unused, with latest design and suitable material made, and we guarantee the specification of the equipments is consonance with the contract.
We are responsible for the fault and damage of the production line caused by our design, technology, manufacture, installation, adjustment and material defect etc that all belong to our responsibility.
d) Maintenance
Offer 12 months maintenance period to the problem that caused by our design, manufacture and the material quality, and offer the relevant parts and effective service for free for above reason. We will offer a widely and favorable technical support, after service all the time after guarantee period.